I am having trouble logging into the Customer Web Portal. What could be the problem?

There may be a couple of reasons that the data you are entering in the Account Number, Zip Code, and/or Email Address fields are not validating:

• Account Number: This is the account number from your Delinquent Receivables Statements and/or Emails. This is not your Student ID Number.
• Zip Code: The Delinquent Receivables Office may have an outdated address (including Zip Code) on file.
• Email Address: The Delinquent Receivables Office may not have your correct email as the Primary Email of record on your account.

Please Note: If you have outdated contact information on file with our office or have questions regarding the primary email on file, please contact our office via telephone at (517) 355-3313 or email at collections@ctlr.msu.edu to update your contact information.

You have two options:

1. You can identify if you have an existing account by completing the following steps:

   • Go to https://delreceivables.ctlr.msu.edu/ and click on ‘First Time Users Register now!’
   • Complete the keypad match as indicated.
   • Validate the following fields:
     • Account number from your statement (Note: This is not your student ID number)
     • Zip Code
     • Email Address
   • If your information was validated successfully, you will receive an email with your username.
   • Please log in to the site https://delreceivables.ctlr.msu.edu/ with this username and your password. If you do not remember your password, click ‘Forgot Password’ on the login page.
      
2. You can contact the Delinquent Receivables Office via telephone at (517) 355-3313 or email at collections@ctlr.msu.edu to verify whether you have already created an account.

You have two options:

1. You can reset your password by completing the following steps:

   • Go to https://delreceivables.ctlr.msu.edu/ and click on ‘Forgot Password’.
   • Complete the keypad match as indicated.
   • Validate the following fields:
     • Username
     • Account number from your statement (Note: This is not your student ID number)
     • Email Address
   • Please Note: If your contact information is outdated, please contact our office at (517) 355-3313 or collections@ctlr.msu.edu to update it.
      
2. You can contact the Delinquent Receivables Office via telephone at (517) 355-3313 or email at collections@ctlr.msu.edu to request a password reset.

The answer depends on whether you are setting up recurring payments or making a one-time payment.

• One-Time Payments: If you would like to make a one-time payment, you have the option to make the payment as a guest (which does not require you to create an account), or you can create an account if you prefer.
• Recurring Payments: If you are setting up recurring payments, you will need to create a separate account/login in CashNet.

To set up a recurring repayment schedule:

1. Go to https://commerce.cashnet.com/msu_3001.
2. Enter payment amount. The amount must be mutually agreed upon with the Receivables Office.
3. Enter your account or student ID number.
4. Enter your full name.
5. Select the option for Set up auto-pay – Monthly Payment Plan (MSU Delinquent Receivables). Click Continue.
6. You will need to create an account if it is your first time logging in.
7. Enter the amount you wish to pay, the first day you would like the payment to be drafted, and the number of payments you would like drafted on this schedule. The number should be sufficient to pay your balance in full (total balance divided by the monthly payment amount you selected, rounded up to the nearest whole number). Click Continue.
8. Choose your payment method and enter the required information.
9. Review the details of your payment schedule and then click Complete.