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Delinquent Receivables

Delinquent Receivables

Please visit our new MSU Delinquent Receivables Customer Portal

The customer portal allows customers to:

  • Update Contact Information
  • Update Preferred Communication Methods
  • View Account Activity and Payment History
  • Enroll in a Payment Plan
  • Send and receive messages and documents with our office
  • View Statements
  • Make a Payment (will be directed to https://commerce.cashnet.com/msu_3001)

Go to Customer Web Portal

In order to access your account on our customer web portal, you will need your:

  • Account number from your statement (students, please be aware this is not your student ID number)
  • Zip Code
  • Email Address

Note: If you have outdated contact information on file with our office, please contact our office via telephone (517) 355-3313 or email (collections@ctlr.msu.edu) to update your contact information.

Having Trouble Logging into the Customer Web Portal? View troubleshooting FAQs


Payments can be made Online:
Make Delinquent Receivables Payment

 

Frequently Asked Questions

MSU Delinquent Receivables handles delinquent accounts university wide. The department or unit who provided service to you has notified our office your account has fallen past due.

One-time payments or a recurring payment schedule can be created. We accept Visa, Mastercard, American Express, Discover, JBC and UnionPay debit/credit cards. Additionally, ACH payments can be drafted from your checking or savings account.

To set up a recurring repayment schedule:

  1. Go to https://commerce.cashnet.com/msu_3001.
  2. Enter payment amount. The amount must be mutually agreed upon with the Receivables office.
  3. Enter your account or student ID number.
  4. Enter your full name.
  5. Select option for Set up auto-pay – Monthly Payment Plan (MSU Delinquent Receivables). Click continue.
  6. You will need to create an account if it is your first-time logging in.
  7. Enter the amount you wish to pay, the first day you would like the payment to be drafted and the number of payments you would like drafted on this schedule. The number should be sufficient to pay your balance in full (total balance divided by the monthly payment amount you selected, rounded up to the nearest whole number). Click Continue.
  8. Choose your payment method and enter in the required information.
  9. Review the details of your payment schedule and then click complete.
  1. Go to https://commerce.cashnet.com/msu_3001
  2. In the top left corner of your screen click on the 3 lines access the menu. Select “Log In” to view your account .
  3. Enter the username or email address used to create your account. If you do not remember this information our office can assist during normal business hours with this by contacting us at (517) 355-3313 or collections@ctlr.msu.edu .
  4. Enter your password. If you know the email or username used to create your account but have forgotten your password select the option for “Forgot Password” and follow instructions to reset your password.
  5. Once signed in, use the menu option in the top left corner of the screen to select the Auto Pay option.
  6. All recuring payment schedules will be visible on this screen.
  7. Select “View” on the autopay schedule you wish to edit.
  8. From this menu you are able to change the amount of your monthly payment, the date it is scheduled to draft, the number of recurring payments you would like and your payment method. You may also view the terms and conditions related to your recurring auto pay schedule or cancel your auto pay schedule all together.

No. You are responsible for cancelling (completing) your auto-payment schedule once the final payment has been drafted.

Payments can be made in person at the Hannah Administration Building; personal check, money order or cashier checks are accepted, please do not pay in cash. There is a drop box located outside of room 110 (payments slips are located by this drop box) for payments to be left during business hours. After business hours payments can also be deposited in our night depository located in our circle driveway on Auditorium Road. Please be sure to include your account number or student ID # on your payment.

Payments can be mailed to:

Michigan State University
Attn: Receivables Department
Hannah Administration Building
426 Auditorium Rd Room 360 (DR)
East Lansing, MI 48824

Please be sure to include your account number or student ID # on your payment.


Account balances can be viewed by logging into our customer portal: https://delreceivables.ctlr.msu.edu/.

Statements are mailed routinely if our office has a valid U.S. mailing address on file and your account has not been placed with an external collection agency. If you are not receiving statements, please contact our office or log in to our customer web portal to update your mailing address. You may also reach out to our department via telephone (517) 355-3313 or email collections@ctlr.msu.edu to inquire about the status and activity on your account.

Your account number is listed on the billing statements mailed by our office. You can also find this number in most communications emailed to you. If you are unable to locate your account number, please contact our office via telephone (517) 355-3313 or email collections@ctlr.msu.edu so this can be provided prior to submitting payment. If you have a student ID number, you may enter your student ID number or your account number when making payments.

If you are unable to pay in full, we are willing to negotiate a mutually agreeable payment plan for the balance due. Payment plans can be established in our customer portal at https://delreceivables.ctlr.msu.edu/ under the Payment Plan tab. You may also contact us via telephone (517) 355-3313 or email (collections@ctlr.msu.edu) to discuss your account and enter into a repayment plan.

Holds placed on your student account will be removed upon paying the balance in full.

If your final payment is made via ACH your hold will remain in place for 5 business days (one week) after your payment has been applied to your account. For payments made via credit/debit card, cashier check or money order, holds can be lifted once we have verified your payment. Payments made via personal check are subject to an additional 21-day holding period.

Contact information can be updated in our customer portal at https://delreceivables.ctlr.msu.edu/ under the Contact Information or My Profile tabs. You may also contact us via telephone (517) 355-3313 or email (collections@ctlr.msu.edu)  to update any name, address, phone number or email addresses we have on file, to ensure you receive timely information regarding your account.

If you would prefer your billing statements are sent via email, rather than mail, you may select ebilling in our customer portal located at https://delreceivables.ctlr.msu.edu/ under My Profile.

You may also contact our office via telephone (517) 355-3313 or email (collections@ctlr.msu.edu) to make this selection.

Our office is open Monday – Friday from 8 AM to 5 PM Eastern time. Our staff is assisting customers remotely and may not be available for walk-in service. If you wish to speak to a member of our staff in-person, please call (517) 355-3313 or email (collections@ctlr.msu.edu) our office to schedule an appointment.